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Understand How nog77 Handles Your Information

This Privacy Policy sets out exactly what data nog77 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account Data ProtectionWallet Privacy — bKash, Nagad, RocketCookie TransparencyYour Right to Request ChangesBangladesh-Applicable Terms
nog77 Understand How nog77 Handles Your Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at nog77 is built around the specific ways our members deposit and withdraw — bKash, Nagad and Rocket transactions each generate reference IDs that we retain for verification and dispute resolution, but no full wallet credentials are ever stored on our side. Cookies on our platform track session state and device type so your account loads correctly on mobile; you can manage non-essential cookie preferences through your browser settings. We keep account records for as long as your account is active and for the period required by applicable regulations after closure.

Payment Data Handling

We store only the transaction reference numbers for bKash, Nagad and Rocket payments — never your wallet PIN, full account number or authentication credentials. These references let us confirm deposits and resolve disputes.

Cookie Policy

We use session cookies to keep your account logged in securely and analytics cookies to understand how the mobile site is used. Non-essential cookies can be declined through your browser without losing account access.

Retention and Deletion

Your account data is kept while your account remains open and for the regulatory period after it closes. You can request deletion of non-mandatory data by contacting support; mandatory audit records are retained as required by applicable law.

Who to Contact for Data Requests

All data access, correction and deletion requests go through our support team via live chat or the support email in your account dashboard. We do not process verbal requests — submit them in writing so we have a clear audit trail.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about your data — what we hold, why we hold it, or how to request a change — our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the help section on our mobile site. We aim to respond to data-related requests within the timeframe required by the applicable jurisdiction's rules.

Team online

Live Chat

Open your account, go to the help icon in the bottom corner, and start a chat. Privacy and data questions are handled by the same team as account support.

Email Support

Send your privacy request to our support email address listed in the account help section. Include your registered mobile number so we can locate your records.

Help Centre

The Help section of the nog77 mobile site has a dedicated Privacy and Account Data category where you can log a formal data request or correction query.

Common Questions About Your Privacy on nog77

These are the questions we hear most often from members in Bangladesh about how their account data is handled, what rights they have, and how to act on those rights. If your question is not covered here, the live chat team can help.

We collect your name, contact number, and the wallet identifier you use for bKash, Nagad or Rocket deposits. Device and session data is also logged to protect your account from unauthorised access.

No. We never store your mobile banking PIN or password. We only retain the transaction reference numbers that confirm a payment cleared, which we need for dispute resolution and audit purposes.

Yes. Send a written request through live chat or the support email listed in your account dashboard. We will respond within the timeframe required under the applicable jurisdiction's data rules.

We keep records for the period required by the regulations applicable to your account's eligible region. Non-mandatory personal data can be requested for deletion once your account is closed.

We do not sell your data. We share only the minimum information required with payment processors like the networks that support bKash, Nagad and Rocket, or with regulatory bodies where applicable law requires it.

Contact support through live chat or email with the correction you need and your registered mobile number. Submit the request in writing so we can log and action it with a clear record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.